Account Deletion & Data Deletion Policy

Last updated: October 2026

DN Poultry Care

1. HOW TO DELETE YOUR ACCOUNT

Option A: Through the App

1. Open DN Poultry Care
2. Go to Profile/Settings
3. Select "Delete Account"
4. Confirm deletion (this is irreversible)

Option B: Contact Us Email: support@dnpoultrycare.com
Subject: "Account Deletion Request" Include: Your email address and account confirmation

WHAT HAPPENS WHEN YOU DELETE YOUR ACCOUNT

Upon account deletion, the following data is permanently removed:
- Your personal profile information
- All poultry records and data
- Uploaded photos and documents
- Purchase/subscription history
- App preferences and settings

3. DATA DELETION TIMELINE

- Immediate: Data is removed from active systems
- 24-48 hours: Backups are purged
- 90 days: Temporary cache files are cleared
- No recovery is possible after 48 hours

4. WHAT DATA MAY BE RETAINED

We may retain:
- Anonymized usage statistics (no personal identifiers)
- Transaction records for legal/tax purposes (7 years per law)
- Fraud prevention logs (if applicable)

5. SUBSCRIPTION/PAYMENT DATA

If you have an active subscription:
- Your subscription will be cancelled immediately
- No refunds will be issued for unused time
- RevenueCat (payment processor) follows their own data retention policy

6. MANUAL DATA DELETION REQUESTS

If you want to manually delete specific data before account deletion:
1. Contact us with specific details
2. We'll process requests within 30 days
3. Some data may be legally required to retain

7. THIRD-PARTY DATA

Google and Supabase follow their own data deletion policies:
- Google: https://www.google.com/account/about/
- Supabase: https://supabase.com/privacy

8. CONFIRMATION

After account deletion, you'll receive a confirmation email.

9. QUESTIONS

For account deletion questions:
Email: support@dnpoultrycare.com
Response time: 24-48 hours

WE'RE SORRY TO SEE YOU GO

We'd love for you to stay, but we understand that sometimes things change. If you've decided to leave, we're here to make the process simple. Before you go, we'd appreciate knowing what we could have done better.